Posts

Role of HR in Crisis Management in Sri Lankan Banks

Image
Introduction The banking sector in Sri Lanka has been operating under various crises, starting from economic crises to natural disasters and, lately, the COVID-19 pandemic. During these period, the HR department in Sri Lankan banks has been critical in handling these crises and ensuring the well-being of employees and undisrupted service to customers. It has been reckoned that Sri Lankan banks depend on HR through well-conceived strategies to build resilience, offer support, and manage dynamic challenges during crises (Senaratne & Wijayathunga, 2021).  HR’s Response to the COVID-19 Pandemic Some of the key protocols adopted by HR in Sri Lankan banks in the post-COVID-19 pandemic period included creating 'bio-bubbles' for the  teams. For example  Commercial Bank has  assigned staff to branches closer to their homes, in a bid to minimize health risks and prevent cross-exposure. This approach allowed one team to quarantine in case of exposure while another team coul...

Putting All Your Eggs in One Basket: Risks of Over-Reliance on Top Performers

Image
Introduction  High performers are usually feted to be the backbone of any organization in most modern business environments characterized by rapid movement. As good as top-performing employees might be, overdependence on a few of them could prove significantly hazardous for stability and growth.  The risks such as this need to be mitigated by the HR function through the development of a balanced and resilient workforce. Risk in Over Reliance  Over-Reliance Risks Depending too much on a few high performers can be critically problematic, which may lead to issues such as when one of the top performers decides to move on, knowledge, skills, and relationships walk out with him. A  knowledge gap that interrupts workflow and impacts team morale (Baker, 2021 ). More importantly, this reliance could result in the burning out of top performers. If they have too much to carry, then they will get overwhelmed and their satisfactions and productivity will be reduced. As stressed b...

How Hiring an HR Manager Can Reduce Company Costs

Image
Introduction  Many businesses, especially to  Small Medium Enterprises, hesitate to hire an HR manager due to perceived costs. However, in today’s complex business environment, a well-managed HR function can actually reduce costs and drive efficiency, making it a strategic investment rather than a financial burden (Dessler, 2023). Reducing Turnover and Recruitment Costs One of the primary ways HR managers save companies money is by reducing employee turnover. High turnover rates are costly; they lead to frequent hiring expenses, training costs, and lost productivity. An effective HR manager develops retention strategies, such as competitive compensation, career development, and employee engagement programs, which improve job satisfaction and reduce turnover (Armstrong & Taylor, 2020). Research shows that companies with effective HR strategies experience 25% lower turnover rates than those without, resulting in significant long-term savings (Robbins & Coulter, 2021). En...

Women in Management in HR

Image
Introduction  Women in HR management have been one of the most active forces in driving workplace transformation, inclusivity and employee well-being in the recent past. Some special strengths feminine leadership brings to HR in organizations include empathy, resilience, and a collaborative approach. These will ensure not just a better-supported work environment but also an organization's success with the new people-centered focus of modern HR.  The Value of Women's Leadership in HR Some of the most remarkable contributions that female HR leaders make to workplace culture pertain to strengths in areas such as emotional intelligence, team building, and conflict resolution (Jayawardena, 2021).  For example, Commercial Bank has championed numerous policies affecting employees' lives through women in HR regarding aspects such as mental health support, work-life balance, and employee engagement. The outcome of such policies has been that employee satisfaction is high, and emp...

The Elephant in the Room: Communicating Unspoken Workplace Issues

Image
  Introduction  Unaddressed hidden problems at the workplace are so common in many organizations, and these issues can have an impact on morale, the level of productivity, and overall employee satisfaction. Most of the time, these remain unrevealed the presence of discrimination, harassment, and issues of mental health often stay unaddressed because of the fear of conflict or the associated stigma. HR plays a very important role in identifying such sensitive issues and in addressing them, to ensure that workplace culture remains healthy and that the employees feel valued and supported.  https://www.youtube.com/watch?v=mCPUMDI_1-s The Importance of Open Dialogue It creates an atmosphere where the members of staff are free enough to speak up, which in turn benefits the health of an organization. Various studies have proven that this organization with open channels of communication would retain talent and ensure high levels of employee engagement (Jayawardena, 2021). HR will...

Why HR Managers Are Blamed by Business Units: A Sri Lankan Perspective

Image
  Introduction In Sri Lankan businesses, Human Resource (HR) managers often face criticism from other business units, a situation echoed globally but amplified locally due to unique cultural and economic factors. This disconnect between HR and business units arises from perceived inefficiencies and misunderstandings about HR’s strategic role, especially as HR functions evolve in the modern workplace (Armstrong & Taylor, 2020). Inconsistency with Business Objectives One common grievance is that HR practices seem misaligned with the business objectives of other departments. In Sri Lanka, where many companies prioritize operational efficiency and cost-effectiveness, HR policies are sometimes viewed as overly administrative or detached from core business needs (Dessler, 2023). For instance, business units may view compliance-focused recruitment policies as obstacles to hiring quickly, especially in fast-paced industries like manufacturing and IT. HR managers, therefore, focus on co...

Make a Better Place for You and for Me: The Role of HRM in Shaping Workplaces in Sri Lanka

Image
Introduction In today’s rapidly changing work landscape, organizations in Sri Lanka recognize the role of Human Resource Management (HRM) plays in supportive, inclusive, and growth-oriented workplaces. Effective HRM, grounded in empathy and strategic foresight, can transform workplaces into spaces where both people and businesses thrive together. Michael Jackson’s song "Heal the World" resonates with this concept, encouraging us to create “a better place for you and for me” a principle HR professionals can apply by promoting well-being, inclusivity, and continuous development in the workplace.  Prioritizing Employee Well-being  Employee well-being has become central to modern HRM, directly impacting productivity and morale. Organizations like MAS Holdings are setting benchmarks in Sri Lanka by investing in extensive wellness programs. These initiatives, which include mental health counseling, on-site fitness centers, and flexible work options, exemplify how HR can create a ...