Role of HR in Crisis Management in Sri Lankan Banks
Introduction The banking sector in Sri Lanka has been operating under various crises, starting from economic crises to natural disasters and, lately, the COVID-19 pandemic. During these period, the HR department in Sri Lankan banks has been critical in handling these crises and ensuring the well-being of employees and undisrupted service to customers. It has been reckoned that Sri Lankan banks depend on HR through well-conceived strategies to build resilience, offer support, and manage dynamic challenges during crises (Senaratne & Wijayathunga, 2021). HR’s Response to the COVID-19 Pandemic Some of the key protocols adopted by HR in Sri Lankan banks in the post-COVID-19 pandemic period included creating 'bio-bubbles' for the teams. For example Commercial Bank has assigned staff to branches closer to their homes, in a bid to minimize health risks and prevent cross-exposure. This approach allowed one team to quarantine in case of exposure while another team coul...